Anonymous: /* Support-Requests */

2014-08-08T16:17:20Z

Support-Requests

Neue Seite

== 89EC5BB5 ==

=== Licenses ===

{| class="wikitable sortable" style="text-align:center;"
|+'''customer_license'''
!LicenseID
!MachineUID
!SoftwareUID
!SoftwareName
!VersionMajor
!NotBefore
!ValidityStart
!NotAfter
!ValidityEnd
!InstallationDate
!LicenseFile
!LicenseContents
!Status
!CustomerID
!ProductID
!Deleted
!UserID
!DataEntryDate
!LastUpdated
|-
| 300
| 39:EC:42:0A:F0:A1:32:F4
| 00:1E:00:0A
| FinSpyV2
| 4
| 1328832000
| 2012-02-10 01:00:00
| 1360713600
| 2013-02-13 01:00:00
| 2012-02-14 11:13:03
| License.txt
| MACHINE UID
39:EC:42:0A:F0:A1:32:F4
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
2
TARGETS MAX NUMBER
10
VERSION MAJOR
4
NOT BEFORE
1328832000
NOT AFTER
1360713600
DEMO
0

| Expired
| 58
| 1
| 1
| 5
| 2012-02-14 11:13:03
| 2013-08-26 10:36:34
|-
| 301
| 39:EC:42:0A:F0:A1:32:F4
| 00:1E:00:0A
| FinSpyV2
| 4
| 1328832000
| 2012-02-10 01:00:00
| 1360713600
| 2013-02-13 01:00:00
| 2012-02-14 11:13:27
| License.txt
| MACHINE UID
39:EC:42:0A:F0:A1:32:F4
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
2
TARGETS MAX NUMBER
10
VERSION MAJOR
4
NOT BEFORE
1328832000
NOT AFTER
1360713600
DEMO
0

| Expired
| 58
| 16
| 1
| 5
| 2012-02-14 11:13:27
| 2013-08-26 10:36:31
|-
| 339
| C0:36:74:B2:96:CA:BB:5C
| 00:2A:00:0A
| FinIntrusion-Kit
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1362787200
| 2013-03-09 01:00:00
| 2012-03-20 09:50:10
| License.txt
| MACHINE UID
C0:36:74:B2:96:CA:BB:5C
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:2A:00:0A
SOFTWARE NAME
FinIntrusion-Kit
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1362787200
DEMO
0

| Expired
| 58
| 5
| 1
| 5
| 2012-03-20 09:50:10
| 2013-08-26 10:36:28
|-
| 340
| D9:2A:06:E2:C7:FD:A7:A1
| 00:1C:00:0A
| FinUSB
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1362787200
| 2013-03-09 01:00:00
| 2012-03-20 09:50:44
| License.txt
| MACHINE UID
D9:2A:06:E2:C7:FD:A7:A1
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1C:00:0A
SOFTWARE NAME
FinUSB
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1362787200
DEMO
0

| Expired
| 58
| 3
| 1
| 5
| 2012-03-20 09:50:44
| 2013-08-26 10:36:25
|-
| 341
| AA:A2:62:AF:B1:85:E9:A6
| 00:1D:00:0A
| FinFireWire
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1362787200
| 2013-03-09 01:00:00
| 2012-03-20 09:51:33
| License.txt
| MACHINE UID
AA:A2:62:AF:B1:85:E9:A6
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1D:00:0A
SOFTWARE NAME
FinFireWire
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1362787200
DEMO
0

| Expired
| 58
| 12
| 1
| 5
| 2012-03-20 09:51:33
| 2013-08-26 10:36:23
|-
| 644
| 39:EC:42:0A:F0:A1:32:F4
| 00:1E:00:0A
| FinSpyV2
| 4
| 1328832000
| 2012-02-10 01:00:00
| 1392249600
| 2014-02-13 01:00:00
| 2013-08-26 12:33:57
| License.txt
| MACHINE UID
39:EC:42:0A:F0:A1:32:F4
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
2
TARGETS MAX NUMBER
10
NOT BEFORE
1328832000
NOT AFTER
1392249600
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Expired
| 58
| 1
| 1
| 5
| 2013-08-26 12:33:57
| 2014-06-20 08:49:39
|-
| 645
| 91:47:32:E6:D8:A1:3B:AA
| 00:2A:00:0A
| FinIntrusion-Kit
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1394323200
| 2014-03-09 01:00:00
| 2013-08-26 12:34:29
| License.txt
| MACHINE UID
91:47:32:E6:D8:A1:3B:AA
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:2A:00:0A
SOFTWARE NAME
FinIntrusion-Kit
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1394323200
DEMO
0

| Expired
| 58
| 5
| 1
| 5
| 2013-08-26 12:34:29
| 2014-06-20 08:49:34
|-
| 646
| D9:2A:06:E2:C7:FD:A7:A1
| 00:1C:00:0A
| FinUSB
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1394323200
| 2014-03-09 01:00:00
| 2013-08-26 12:34:56
| License.txt
| MACHINE UID
D9:2A:06:E2:C7:FD:A7:A1
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1C:00:0A
SOFTWARE NAME
FinUSB
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1394323200
DEMO
0

| Activated
| 58
| 3
| 1
| 5
| 2013-08-26 12:34:56
| 2013-10-21 08:29:14
|-
| 647
| AA:A2:62:AF:B1:85:E9:A6
| 00:1D:00:0A
| FinFireWire
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1394323200
| 2014-03-09 01:00:00
| 2013-08-26 12:35:26
| License.txt
| MACHINE UID
AA:A2:62:AF:B1:85:E9:A6
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1D:00:0A
SOFTWARE NAME
FinFireWire
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1394323200
DEMO
0

| Activated
| 58
| 12
| 1
| 5
| 2013-08-26 12:35:26
| 2013-10-21 06:50:33
|-
| 648
| 39:EC:42:0A:F0:A1:32:F4
| 00:1E:00:0A
| FinSpyV2
| 4
| 1328832000
| 2012-02-10 01:00:00
| 1392249600
| 2014-02-13 01:00:00
| 2013-08-26 12:37:26
| License.txt
| MACHINE UID
39:EC:42:0A:F0:A1:32:F4
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
2
TARGETS MAX NUMBER
10
NOT BEFORE
1328832000
NOT AFTER
1392249600
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Activated
| 58
| 16
| 1
| 5
| 2013-08-26 12:37:26
| 2013-10-21 06:50:28
|-
| 825
| 39:EC:42:0A:F0:A1:32:F4
| 00:1E:00:0A
| FinSpyV2
| 4
| 1328832000
| 2012-02-10 01:00:00
| 1423785600
| 2015-02-13 01:00:00
| 2014-06-20 10:47:48
| License1.txt
| MACHINE UID
39:EC:42:0A:F0:A1:32:F4
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
2
TARGETS MAX NUMBER
10
NOT BEFORE
1328832000
NOT AFTER
1423785600
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Activated
| 58
| 1
| 0
| 10
| 2014-06-20 10:47:48
| 2014-06-20 08:47:48
|-
| 826
| 91:47:32:E6:D8:A1:3B:AA
| 00:2A:00:0A
| FinIntrusion-Kit
| 4
| 1330992000
| 2012-03-06 01:00:00
| 1425859200
| 2015-03-09 01:00:00
| 2014-06-20 10:49:07
| License.txt
| MACHINE UID
91:47:32:E6:D8:A1:3B:AA
CUSTOMER UID
89EC5BB5
SOFTWARE UID
00:2A:00:0A
SOFTWARE NAME
FinIntrusion-Kit
VERSION MAJOR
4
NOT BEFORE
1330992000
NOT AFTER
1425859200
DEMO
0

| Activated
| 58
| 5
| 0
| 10
| 2014-06-20 10:49:07
| 2014-06-20 08:49:07
|}

===Support-Requests===
==== 22154C83 ====
TrackingID: "22154C83"

Summary: "Connection Failure"

Description: "--Connection to the master was terminated unexpectedly. You will need to reconnect in order to continue. --\r\nThis is the error which occurs every time when there is some new data material on a target - Data on Target.\r\n Prior to this error, the agent disconnects. After again connecting the agent, it works until it encounters the same problem. Sometimes, this happens every minute depending on target activity."

ProductID: 1

TypeID: 1

FileName: "22154C83"

StatusNotification: 1

SupportComments: "A corresponding email was sent."

StatusID: 2

CustomerID: 58

Language: "en"

CreationDate: "2014-06-30 13:37:26"

LastUpdated: "2014-07-15 11:00:49"

==== 23EEC5C3 ====

TrackingID: "23EEC5C3"

Summary: "column saving"

Description: "Is it possible to memorize the columns shown in the table in computer systems panel, instead of the default columns which are loaded each time the agent program start. In this case we would not have to re-include interesting columns every time."

ProductID: 1

TypeID: 3

FileName: "23EEC5C3"

StatusNotification: 1

SupportComments: "Problem has been solved with the 4.10 release."

StatusID: 4

CustomerID: 58

Language: "en"

CreationDate: "2012-03-21 22:42:45"

LastUpdated: "2012-07-19 12:42:52"

==== 3A5071D0 ====

TrackingID: "3A5071D0"

Summary: "Email alert"

Description: "We need new feature witch would send us email notification when new target comes online for the first time. There is only alert settings for targets which are already in the list, but none for the new one. Maybe, this feature can be added in general configuration or as another step in process of creation a new target.\r\nThank you!"

ProductID: 1

TypeID: 5

FileName: "3A5071D0"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 58

Language: "en"

CreationDate: "2012-03-20 08:53:56"

LastUpdated: "2012-03-22 16:57:14"

==== 47B05680 ====

TrackingID: "47B05680"

Summary: "certain problems "

Description: "While we were testing and working with your system Fin Inrusion Kit, we noticed certain difficulties, especially concerning option Network â€“ LAN Intrusion.\r\n\r\nThe system occasionally wasnâ€™t detecting all connected users while performing wireless network scan and as far as detected users are concerned the percent of detected operating systems and MAC addresses used is very low. During abovementioned operation, in several cases the application had crashed by itself, so we had to restart it all over again and start scanning procedure from the beginning.\r\n\r\nSystem had problems concerning option Network Sniffer with certain domains like Yahoo, internet forums and similar things. In the same option Network Sniffer, under SSL Options from time to time comes up the warring about certificate error, even when HTTPS Emulation is chosen. In several cases system wouldnâ€™t start the Wireshark program. \r\n\r\nSome of the perceived problems were solved after performing software updating form initial version 2.0 to version 2.4, such as problems with jamming clients and the number of application crashes was lowered as well.\r\n"

ProductID: 5

TypeID: 2

FileName: "47B05680"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 58

Language: "en"

CreationDate: "2012-05-28 09:49:06"

LastUpdated: "2012-06-06 12:44:38"

==== 766DBA23 ====

TrackingID: "766DBA23"

Summary: "Kaspersky warning"

Description: "Trojan installs but give a warning on every boot, process id xxx is trying to inject into another process. The infected system is running windows xp 32bit service pack 3 with Kaspersky AV 6 for windows workstations. Screen shots attached\r\nKaspersky stopped the process and tried to put it in quarantine but it fails.\r\niexplorer.exe appears again in process list.\r\nTrojan is active and sending data to the server."

ProductID: 1

TypeID: 1

FileName: "766DBA23.zip"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 58

Language: "en"

CreationDate: "2012-02-16 10:52:46"

LastUpdated: "2012-02-20 13:37:25"

==== 872FF2BF ====

TrackingID: "872FF2BF"

Summary: "Timeout removal"

Description: "We need additional values to chose from the list of values for Time-Out Removal during the creation of new target. We would like to have 3 Months and 6 Months because those are default values in judical writ."

ProductID: 1

TypeID: 4

FileName: "872FF2BF"

StatusNotification: 1

SupportComments: "Feature has been implemented. 3 and 6 month are supported."

StatusID: 4

CustomerID: 58

Language: "en"

CreationDate: "2012-07-12 10:48:26"

LastUpdated: "2012-10-12 10:42:43"

==== A40D75E2 ====

TrackingID: "A40D75E2"

Summary: "Lodfiles scrolling"

Description: "Pleaase, it will be very nice if you change scrolling direction in Log Viewer from the oldest to the newest or add a sorting/order by option. It is really annoying to scroll
down to the end of a list every time we wont to see what is new in the log list.\r\nThank You."

ProductID: 1

TypeID: 3

FileName: "A40D75E2"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 58

Language: "en"

CreationDate: "2012-03-27 13:38:54"

LastUpdated: "2012-03-29 16:03:12"

==== C2D6F8EB ====

TrackingID: "C2D6F8EB"

Summary: "user menagment"

Description: "We need aditional configuration of enabling or disabling export data button for user and power user, in the same way like this is done for delete data button.\r\nThank you!"

ProductID: 1

TypeID: 4

FileName: "C2D6F8EB"

StatusNotification: 1

SupportComments: "The required feature has been implemented with version 4.10"

StatusID: 4

CustomerID: 58

Language: "en"

CreationDate: "2012-03-20 09:01:51"

LastUpdated: "2012-06-20 13:52:06"

[[Kategorie:FinFisher]]

FinFisher/89EC5BB5 - Versionsgeschichte

Anonymous: /* Support-Requests */