Anonymous: /* Support-Requests */

2014-08-08T16:20:05Z

Support-Requests

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== 82990EA6 ==

=== Licenses ===

{| class="wikitable sortable" style="text-align:center;"
|+'''customer_license'''
!LicenseID
!MachineUID
!SoftwareUID
!SoftwareName
!VersionMajor
!NotBefore
!ValidityStart
!NotAfter
!ValidityEnd
!InstallationDate
!LicenseFile
!LicenseContents
!Status
!CustomerID
!ProductID
!Deleted
!UserID
!DataEntryDate
!LastUpdated
|-
| 450
| 84:DF:EF:FF:5C:34:57:E2
| 00:1E:00:0A
| FinSpyV2
| 4
| 1352505600
| 2012-11-10 01:00:00
| 1384560000
| 2013-11-16 01:00:00
| 2012-11-16 10:37:18
| License.txt
| MACHINE UID
84:DF:EF:FF:5C:34:57:E2
CUSTOMER UID
82990EA6
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
3
TARGETS MAX NUMBER
10
NOT BEFORE
1352505600
NOT AFTER
1384560000
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Activated
| 70
| 1
| 1
| 5
| 2012-11-16 10:37:18
| 2013-07-15 11:50:24
|-
| 451
| 84:DF:EF:FF:5C:34:57:E2
| 00:1E:00:0A
| FinSpyV2
| 4
| 1352505600
| 2012-11-10 01:00:00
| 1384560000
| 2013-11-16 01:00:00
| 2012-11-16 10:37:48
| License.txt
| MACHINE UID
84:DF:EF:FF:5C:34:57:E2
CUSTOMER UID
82990EA6
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
3
TARGETS MAX NUMBER
10
NOT BEFORE
1352505600
NOT AFTER
1384560000
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Activated
| 70
| 16
| 1
| 5
| 2012-11-16 10:37:48
| 2013-07-15 11:50:19
|-
| 452
| 8D:FC:51:C6:AC:C0:6E:13
| 00:1C:00:0A
| FinUSB
| 4
| 1352505600
| 2012-11-10 01:00:00
| 1384560000
| 2013-11-16 01:00:00
| 2012-11-16 10:38:45
| License.txt
| MACHINE UID
8D:FC:51:C6:AC:C0:6E:13
CUSTOMER UID
82990EA6
SOFTWARE UID
00:1C:00:0A
SOFTWARE NAME
FinUSB
VERSION MAJOR
4
NOT BEFORE
1352505600
NOT AFTER
1384560000
DEMO
0

| Activated
| 70
| 3
| 1
| 5
| 2012-11-16 10:38:45
| 2013-07-15 11:50:12
|-
| 609
| 84:DF:EF:FF:5C:34:57:E2
| 00:1E:00:0A
| FinSpyV2
| 4
| 1352505600
| 2012-11-10 01:00:00
| 1447632000
| 2015-11-16 01:00:00
| 2013-07-15 13:48:58
| License.txt
| MACHINE UID
84:DF:EF:FF:5C:34:57:E2
CUSTOMER UID
82990EA6
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
3
TARGETS MAX NUMBER
10
NOT BEFORE
1352505600
NOT AFTER
1447632000
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Activated
| 70
| 1
| 0
| 5
| 2013-07-15 13:48:58
| 2013-07-15 11:48:58
|-
| 610
| 84:DF:EF:FF:5C:34:57:E2
| 00:1E:00:0A
| FinSpyV2
| 4
| 1352505600
| 2012-11-10 01:00:00
| 1447632000
| 2015-11-16 01:00:00
| 2013-07-15 13:49:31
| License.txt
| MACHINE UID
84:DF:EF:FF:5C:34:57:E2
CUSTOMER UID
82990EA6
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
3
TARGETS MAX NUMBER
10
NOT BEFORE
1352505600
NOT AFTER
1447632000
MOBILE NOT BEFORE
0
MOBILE NOT AFTER
0
MOBILE TARGETS MAX NUMBER
0
VERSION MAJOR
4
DEMO
0

| Activated
| 70
| 16
| 0
| 5
| 2013-07-15 13:49:31
| 2013-07-15 11:49:31
|-
| 611
| 8D:FC:51:C6:AC:C0:6E:13
| 00:1C:00:0A
| FinUSB
| 4
| 1352505600
| 2012-11-10 01:00:00
| 1447632000
| 2015-11-16 01:00:00
| 2013-07-15 13:50:01
| License.txt
| MACHINE UID
8D:FC:51:C6:AC:C0:6E:13
CUSTOMER UID
82990EA6
SOFTWARE UID
00:1C:00:0A
SOFTWARE NAME
FinUSB
VERSION MAJOR
4
NOT BEFORE
1352505600
NOT AFTER
1447632000
DEMO
0

| Activated
| 70
| 3
| 0
| 5
| 2013-07-15 13:50:01
| 2013-07-15 11:50:01
|}

===Support-Requests===
==== EEC0854E ====
TrackingID: "EEC0854E"

Summary: "FinSpy stops contacting server"

Description: "Version: 4.21\r\n\r\nInstalled on Windows 7 64-bit SP1 system in c:\\ProgramData\\NetworkService.\r\n\r\nFile msi.bak goes missing and msi.cab shows 0 bytes. Both files were previously the same size and increase in size as plugins are installed. Other files still exist in that location.\r\n\r\nFinSpy still resides in winlogon process but no longer communicates also does not show up in netstat. Manually removing the c:\\ProgramData\\NetworkService and reinstalling after a reboot is required for it to function again.\r\n\r\nStandard install with no rootkit features enabled. Initial install is without plugins, plugins then installed and configured successfully. FinSpy worked initially for a period of about a week, surviving system reboots."

ProductID: 1

TypeID: 2

FileName: "EEC0854E"

StatusNotification: 0

SupportComments: "A suitable mail has been sent."

StatusID: 2

CustomerID: 70

Language: "en"

CreationDate: "2013-03-06 06:01:47"

LastUpdated: "2013-03-08 10:37:56"
[[Kategorie:FinFisher]]

FinFisher/82990EA6 - Versionsgeschichte

Anonymous: /* Support-Requests */