Anonymous: /* Support-Requests */

2014-08-08T16:15:33Z

Support-Requests

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== 70CD6D97 ==
=== Licenses ===
{| class="wikitable sortable" style="text-align:center;"
|+'''customer_license'''
!LicenseID
!MachineUID
!SoftwareUID
!SoftwareName
!VersionMajor
!NotBefore
!ValidityStart
!NotAfter
!ValidityEnd
!InstallationDate
!LicenseFile
!LicenseContents
!Status
!CustomerID
!ProductID
!Deleted
!UserID
!DataEntryDate
!LastUpdated
|-
| 373
| 4D:F0:4C:27:E7:2C:FE:08
| 00:1E:00:0A
| FinSpyV2
| 4
| 1337385600
| 2012-05-19 02:00:00
| 1369094400
| 2013-05-21 02:00:00
| 2012-05-21 11:31:23
| License.txt
| MACHINE UID
4D:F0:4C:27:E7:2C:FE:08
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
4
TARGETS MAX NUMBER
5
NOT BEFORE
1337385600
NOT AFTER
1369094400
MOBILE NOT BEFORE
1337385600
MOBILE NOT AFTER
1369094400
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Activated
| 61
| 1
| 1
| 5
| 2012-05-21 11:31:23
| 2013-05-27 12:15:44
|-
| 374
| 4D:F0:4C:27:E7:2C:FE:08
| 00:1E:00:0A
| FinSpyV2
| 4
| 1337385600
| 2012-05-19 02:00:00
| 1369094400
| 2013-05-21 02:00:00
| 2012-05-21 11:32:03
| License.txt
| MACHINE UID
4D:F0:4C:27:E7:2C:FE:08
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
4
TARGETS MAX NUMBER
5
NOT BEFORE
1337385600
NOT AFTER
1369094400
MOBILE NOT BEFORE
1337385600
MOBILE NOT AFTER
1369094400
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Activated
| 61
| 16
| 1
| 5
| 2012-05-21 11:32:03
| 2013-05-27 12:15:40
|-
| 375
| 4D:F0:4C:27:E7:2C:FE:08
| 00:1E:00:0A
| FinSpyV2
| 4
| 1337385600
| 2012-05-19 02:00:00
| 1369094400
| 2013-05-21 02:00:00
| 2012-05-21 11:32:32
| License.txt
| MACHINE UID
4D:F0:4C:27:E7:2C:FE:08
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
4
TARGETS MAX NUMBER
5
NOT BEFORE
1337385600
NOT AFTER
1369094400
MOBILE NOT BEFORE
1337385600
MOBILE NOT AFTER
1369094400
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Activated
| 61
| 14
| 1
| 5
| 2012-05-21 11:32:32
| 2013-05-27 12:15:36
|-
| 389
| 06:92:F8:FD:C5:6E:65:FF
| 00:1A:00:0A
| FinFly-LAN
| 4
| 1338768000
| 2012-06-04 02:00:00
| 1370908800
| 2013-06-11 02:00:00
| 2012-06-06 13:59:27
| License.txt
| MACHINE UID
06:92:F8:FD:C5:6E:65:FF
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1A:00:0A
SOFTWARE NAME
FinFly-LAN
VERSION MAJOR
4
NOT BEFORE
1338768000
NOT AFTER
1370908800
DEMO
1

| Activated
| 61
| 2
| 1
| 5
| 2012-06-06 13:59:27
| 2013-05-27 12:15:32
|-
| 390
| 21:77:88:D4:7B:DD:58:17
| 00:1D:00:0A
| FinFireWire
| 4
| 1338768000
| 2012-06-04 02:00:00
| 1370476800
| 2013-06-06 02:00:00
| 2012-06-14 15:11:34
| License.txt
| MACHINE UID
21:77:88:D4:7B:DD:58:17
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1D:00:0A
SOFTWARE NAME
FinFireWire
VERSION MAJOR
4
NOT BEFORE
1338768000
NOT AFTER
1370476800
DEMO
0

| Activated
| 61
| 12
| 1
| 5
| 2012-06-14 15:11:34
| 2013-05-27 12:15:27
|-
| 391
| 06:80:9A:29:89:6D:94:AE
| 00:1B:00:0A
| FinFly-Web
| 4
| 1339200000
| 2012-06-09 02:00:00
| 1370908800
| 2013-06-11 02:00:00
| 2012-06-14 15:12:13
| License.txt
| MACHINE UID
06:80:9A:29:89:6D:94:AE
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1B:00:0A
SOFTWARE NAME
FinFly-Web
VERSION MAJOR
4
NOT BEFORE
1339200000
NOT AFTER
1370908800
DEMO
0

| Activated
| 61
| 13
| 1
| 5
| 2012-06-14 15:12:13
| 2013-05-27 12:15:22
|-
| 508
| 5C:42:7E:13:BB:3F:BE:B9
| 00:2A:00:0A
| FinIntrusion-Kit
| 4
| 1361923200
| 2013-02-27 01:00:00
| 1394150400
| 2014-03-07 01:00:00
| 2013-03-01 16:50:58
| License.txt
| MACHINE UID
5C:42:7E:13:BB:3F:BE:B9
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:2A:00:0A
SOFTWARE NAME
FinIntrusion-Kit
VERSION MAJOR
4
NOT BEFORE
1361923200
NOT AFTER
1394150400
DEMO
0

| Expired
| 61
| 5
| 0
| 5
| 2013-03-01 16:50:58
| 2014-03-07 00:17:01
|-
| 596
| 4D:F0:4C:27:E7:2C:FE:08
| 00:1E:00:0A
| FinSpyV2
| 4
| 1368921600
| 2013-05-19 02:00:00
| 1400630400
| 2014-05-21 02:00:00
| 2013-05-27 14:08:04
| License.txt
| MACHINE UID
4D:F0:4C:27:E7:2C:FE:08
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
4
TARGETS MAX NUMBER
5
NOT BEFORE
1368921600
NOT AFTER
1400630400
MOBILE NOT BEFORE
1368921600
MOBILE NOT AFTER
1400630400
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Expired
| 61
| 1
| 0
| 5
| 2013-05-27 14:08:04
| 2014-05-21 00:17:01
|-
| 597
| 4D:F0:4C:27:E7:2C:FE:08
| 00:1E:00:0A
| FinSpyV2
| 4
| 1368921600
| 2013-05-19 02:00:00
| 1400630400
| 2014-05-21 02:00:00
| 2013-05-27 14:08:24
| License.txt
| MACHINE UID
4D:F0:4C:27:E7:2C:FE:08
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
4
TARGETS MAX NUMBER
5
NOT BEFORE
1368921600
NOT AFTER
1400630400
MOBILE NOT BEFORE
1368921600
MOBILE NOT AFTER
1400630400
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Activated
| 61
| 16
| 1
| 5
| 2013-05-27 14:08:24
| 2013-05-27 12:16:10
|-
| 598
| 4D:F0:4C:27:E7:2C:FE:08
| 00:1E:00:0A
| FinSpyV2
| 4
| 1368921600
| 2013-05-19 02:00:00
| 1400630400
| 2014-05-21 02:00:00
| 2013-05-27 14:08:46
| License.txt
| MACHINE UID
4D:F0:4C:27:E7:2C:FE:08
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
4
TARGETS MAX NUMBER
5
NOT BEFORE
1368921600
NOT AFTER
1400630400
MOBILE NOT BEFORE
1368921600
MOBILE NOT AFTER
1400630400
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Expired
| 61
| 14
| 0
| 5
| 2013-05-27 14:08:46
| 2014-05-21 00:17:01
|-
| 599
| 06:92:F8:FD:C5:6E:65:FF
| 00:1A:00:0A
| FinFly-LAN
| 4
| 1370736000
| 2013-06-09 02:00:00
| 1402444800
| 2014-06-11 02:00:00
| 2013-05-27 14:09:30
| License.txt
| MACHINE UID
06:92:F8:FD:C5:6E:65:FF
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1A:00:0A
SOFTWARE NAME
FinFly-LAN
VERSION MAJOR
4
NOT BEFORE
1370736000
NOT AFTER
1402444800
DEMO
0

| Activated
| 61
| 2
| 0
| 5
| 2013-05-27 14:09:30
| 2013-05-27 12:09:30
|-
| 600
| 21:77:88:D4:7B:DD:58:17
| 00:1D:00:0A
| FinFireWire
| 4
| 1370304000
| 2013-06-04 02:00:00
| 1402012800
| 2014-06-06 02:00:00
| 2013-05-27 14:10:16
| License.txt
| MACHINE UID
21:77:88:D4:7B:DD:58:17
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1D:00:0A
SOFTWARE NAME
FinFireWire
VERSION MAJOR
4
NOT BEFORE
1370304000
NOT AFTER
1402012800
DEMO
0

| Expired
| 61
| 12
| 0
| 5
| 2013-05-27 14:10:16
| 2014-06-06 00:17:01
|-
| 601
| 4E:9F:20:6A:BF:AD:FA:D5
| 00:1B:00:0A
| FinFly-Web
| 4
| 1339200000
| 2012-06-09 02:00:00
| 1402444800
| 2014-06-11 02:00:00
| 2013-05-27 14:12:38
| License.txt
| MACHINE UID
4E:9F:20:6A:BF:AD:FA:D5
CUSTOMER UID
70CD6D97
SOFTWARE UID
00:1B:00:0A
SOFTWARE NAME
FinFly-Web
VERSION MAJOR
4
NOT BEFORE
1339200000
NOT AFTER
1402444800
DEMO
0

| Activated
| 61
| 13
| 0
| 5
| 2013-05-27 14:12:38
| 2013-05-27 12:12:38
|}

===Support-Requests===
==== 242E22D4 ====
TrackingID: "242E22D4"

Summary: "Agent looses contact with target + weird behaviour target"

Description: "When I open in Live view the File access module, I leave it open and then I open the forensic module, the agent looses connection with target. So at this stage Im in the situation again like Ticket Nr 96DCBD43. Also the same solution can be used. What worries me really here is that I have opened task manager and firefox on the target and these 2 began switching between each other and Task manager came partially into the firefox window -see attachment.\r\nThis only happens apparently when task manager is opened. If I open wordpad and firefox for example and I reproduce the bug then the latter doesnt happen. Also, sometimes a window looses its titlebar -see attachment."

ProductID: 1

TypeID: 1

FileName: "242E22D4.rtf"

StatusNotification: 1

SupportComments: "Referring to your mail, the ticket will be closed."

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-06 13:52:17"

LastUpdated: "2012-07-05 08:31:17"

==== 2C84DEE7 ====

TrackingID: "2C84DEE7"

Summary: "Buttons show-export-delete are invisible"

Description: "In the agent, when the descriptions in the field are too long, then the buttons beside the metadata are too far away and we always need to scroll for each record to the end of the screen, while theres a lot of whitespace between these metadata and the action buttons. Is it possible to put these buttons directly behind the metadata or to be able to order the fields ourselves by dragging and dropping the field that contains the buttons to the front of the list?\r\n\r\nThanks\r\n\r\nWim"

ProductID: 1

TypeID: 3

FileName: "2C84DEE7"

StatusNotification: 1

SupportComments: "Dear Customer, please be informed, that the Action buttons location has been adjusted accordingly. Best regards, FinFisher Support"

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-06 11:13:43"

LastUpdated: "2012-10-12 11:13:00"

==== 75D192EC ====

TrackingID: "75D192EC"

Summary: "timestamp screenshots"

Description: "we came to the conclusion that screenshots taken from the target are not individually timestamped. This will be a problem for the acceptance, because if not each screenshot is
timetamped, the evidence - the screenshots in this case - cant be used in court, because it wont get accepted."

ProductID: 1

TypeID: 4

FileName: "75D192EC"

StatusNotification: 1

SupportComments: "Dear Customer, please be informed, that the required feature has been implemented. Best regards, FinFisher Support"

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-05 08:46:46"

LastUpdated: "2012-10-12 11:10:55"

==== 797C3424 ====

TrackingID: "797C3424"

Summary: "Mac Version 10.7"

Description: "Having the possibilty to use FFWire on MacBookPro version 10.7 and higehr"

ProductID: 12

TypeID: 5

FileName: "797C3424"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 61

Language: "en"

CreationDate: "2012-10-24 11:03:29"

LastUpdated: "2012-10-25 08:30:15"

==== 7D5843D0 ====

TrackingID: "7D5843D0"

Summary: "Add flag to put rootkit asleep and to waken the rootkit"

Description: "We may only intercept data when we have a warrant from the judge. sometimes a waarant is valid from one date to another. The last valid day, we normally should get a new warrant. But sometimes this comes 1 week later. So what we would like to do is putting the rootkit asleep at the last day of the warrant, and waken the rootkit again on the first day of the new warrant.\r\n\r\nThis functionality has been asked during the meeting on the 14th of january 2014. Thanks very much!"

ProductID: 1

TypeID: 5

FileName: "7D5843D0"

StatusNotification: 0

SupportComments: "<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>An corresponding email has been sent.</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>"

StatusID: 2

CustomerID: 61

Language: "en"

CreationDate: "2014-04-01 14:50:45"

LastUpdated: "2014-04-17 11:04:49"

==== 7D8AA359 ====

TrackingID: "7D8AA359"

Summary: "change email address supoort "

Description: "Hello, I saw that the e-mail for the contact person is my private e-mail address - wim.bordeyne@telenet.be\r\n\r\nCan you please use the following email address as primary contact address: h.isrd@skynet.be\r\nAnd my private mail address as secondary contact?\r\nThanks\r\n\r\nsincerely,\r\n\r\nWim"

ProductID: 1

TypeID: 3

FileName: "7D8AA359"

StatusNotification: 1

SupportComments: "A suitable mail has been written."

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-05 09:08:53"

LastUpdated: "2012-06-06 08:58:57"

==== 8DB12C5E ====

TrackingID: "8DB12C5E"

Summary: "Laptops delivered with the agent licenses stop working"

Description: "2 Laptops delivered with the agent licenses stop working. It concerns the Lenovo E520. Without any reason, they stop working. Apparently this is a common known problem since a lot of customers of Lenovo are having the same issues as we could see on the Internet.\r\n\r\nKindly request to replace the 4 laptops by other models or to have another workaround.\r\n\r\nThanks"

ProductID: 1

TypeID: 3

FileName: "8DB12C5E"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 61

Language: "en"

CreationDate: "2012-10-24 10:52:48"

LastUpdated: "2012-10-25 08:30:32"

==== 96DCBD43 ====

TrackingID: "96DCBD43"

Summary: "Live view failure and online configuration failure"

Description: "When target was online I tried to change the configuration. So I got the available modules and went to the module changed files. There I checked the checkbox all drives, unchecked it immediately and then clicked on the button save configuration while in fact nothing has been changed - just a check and uncheck of the same checkbox. At that moment there is no confirmation that the configuration on the target was saved and from that moment on, it isnt possible anymore to do a live view or a reconfiguration. In fact, because the target is still online, when you click configuartion, the agent connects but then hangs when obtaining available modules. I managed to solve the issue by bringing the target off line. So when I click configuration, I can configurate in the same way and save the configuartion and also get the confirmation that configuration was saved. Then when I bring back the target online, I can do a live view again or an online configuration. Of course, in a real situation, I have no control of the target and hence this could be a problem since some targets never come off line."

ProductID: 1

TypeID: 1

FileName: "96DCBD43"

StatusNotification: 1

SupportComments: "Referring to your mail, the ticket will be closed."

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-06 11:06:27"

LastUpdated: "2012-07-05 08:30:39"

==== A2263BF0 ====

TrackingID: "A2263BF0"

Summary: "keylogger mixup"

Description: "When visualizing data, the keylogger module does not show the correct information. please see attachment"

ProductID: 1

TypeID: 2

FileName: "A2263BF0.doc"

StatusNotification: 1

SupportComments: "Regarding to your mail, the ticket will be closed."

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-05 09:05:24"

LastUpdated: "2012-07-05 08:28:26"

==== A28D0ECD ====

TrackingID: "A28D0ECD"

Summary: "rootkit doesnt report back anymore"

Description: "We installed our first real targetsystem - MacBookPro 10.6.8. In the beginning rootkit reported back, but since 11th of October the rootkit doesnt report back anymore to the master. We did some tests with Pierre and Lucian: relayserver works fine for other test-rootkits - data comes to Master server for other test-rootkits. Please can you look with Pierre and Lucian how we can get data out of infected target pc, because target is online on regular basis and data reaches the relayserver."

ProductID: 1

TypeID: 1

FileName: "A28D0ECD"

StatusNotification: 1

SupportComments: "All data have been sent to the master. The ticket will be closed."

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-10-24 10:50:06"

LastUpdated: "2013-01-07 16:15:42"

==== CE9FD14B ====

TrackingID: "CE9FD14B"

Summary: "Rootkit doesnt come online"

Description: "When we install a rootkit to the target that contains no modules, the rootkit never comes online. This means that we are not able to work gradually and on the other hand that if we should make a mistake in remote configuration, that we will never be able agin to contact the rootkit."

ProductID: 1

TypeID: 1

FileName: "CE9FD14B"

StatusNotification: 1

SupportComments: "Referring to your mail, the ticket will be closed."

StatusID: 4

CustomerID: 61

Language: "en"

CreationDate: "2012-06-05 13:47:59"

LastUpdated: "2012-07-05 08:29:39"

[[Kategorie:FinFisher]]

FinFisher/70CD6D97 - Versionsgeschichte

Anonymous: /* Support-Requests */