Anonymous: /* Support-Requests */

2014-08-08T16:19:28Z

Support-Requests

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== 49378CEF ==

=== Licenses ===

{| class="wikitable sortable" style="text-align:center;"
|+'''customer_license'''
!LicenseID
!MachineUID
!SoftwareUID
!SoftwareName
!VersionMajor
!NotBefore
!ValidityStart
!NotAfter
!ValidityEnd
!InstallationDate
!LicenseFile
!LicenseContents
!Status
!CustomerID
!ProductID
!Deleted
!UserID
!DataEntryDate
!LastUpdated
|-
| 285
| BD:25:52:2F:68:88:16:DF
| 00:1E:00:0A
| FinSpyV2
| 4
| 1325894400
| 2012-01-07 01:00:00
| 1389139200
| 2014-01-08 01:00:00
| 2012-01-09 09:47:32
| License.txt
| MACHINE UID
BD:25:52:2F:68:88:16:DF
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
9
TARGETS MAX NUMBER
20
VERSION MAJOR
4
NOT BEFORE
1325894400
NOT AFTER
1389139200
DEMO
0

| Activated
| 56
| 1
| 1
| 5
| 2012-01-09 09:47:32
| 2013-10-21 09:53:08
|-
| 315
| 23:7A:9C:B9:AE:29:18:CE
| 00:1E:00:0A
| FinSpyV2
| 4
| 1330819200
| 2012-03-04 01:00:00
| 1394064000
| 2014-03-06 01:00:00
| 2012-03-06 18:05:37
| License.txt
| MACHINE UID
23:7A:9C:B9:AE:29:18:CE
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
9
TARGETS MAX NUMBER
20
NOT BEFORE
1330819200
NOT AFTER
1394064000
MOBILE NOT BEFORE
1330819200
MOBILE NOT AFTER
1394064000
MOBILE TARGETS MAX NUMBER
10
VERSION MAJOR
4
DEMO
0

| Activated
| 56
| 14
| 1
| 5
| 2012-03-06 18:05:37
| 2013-10-21 09:53:13
|-
| 659
| F6:C7:0C:E4:94:8E:A1:0C
| 00:1E:00:0A
| FinSpyV2
| 4
| 1331856000
| 2012-03-16 01:00:00
| 1395100800
| 2014-03-18 01:00:00
| 2013-10-21 10:31:13
| License.txt
| MACHINE UID
F6:C7:0C:E4:94:8E:A1:0C
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
9
TARGETS MAX NUMBER
20
NOT BEFORE
1331856000
NOT AFTER
1395100800
MOBILE NOT BEFORE
1331856000
MOBILE NOT AFTER
1395100800
MOBILE TARGETS MAX NUMBER
10
VERSION MAJOR
4
DEMO
0

| Activated
| 56
| 14
| 1
| 10
| 2013-10-21 10:31:13
| 2014-03-03 16:00:01
|-
| 660
| F6:C7:0C:E4:94:8E:A1:0C
| 00:1E:00:0A
| FinSpyV2
| 4
| 1325894400
| 2012-01-07 01:00:00
| 1395100800
| 2014-03-18 01:00:00
| 2013-10-21 10:31:43
| License1.txt
| MACHINE UID
F6:C7:0C:E4:94:8E:A1:0C
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
9
TARGETS MAX NUMBER
20
NOT BEFORE
1325894400
NOT AFTER
1395100800
MOBILE NOT BEFORE
1331856000
MOBILE NOT AFTER
1395100800
MOBILE TARGETS MAX NUMBER
10
VERSION MAJOR
4
DEMO
0

| Activated
| 56
| 1
| 1
| 10
| 2013-10-21 10:31:43
| 2014-03-03 15:59:58
|-
| 661
| 1D:8C:E7:9C:98:4A:05:6E
| 00:1B:00:0A
| FinFly-Web
| 4
| 1331942400
| 2012-03-17 01:00:00
| 1395100800
| 2014-03-18 01:00:00
| 2013-10-21 10:32:12
| License2.txt
| MACHINE UID
1D:8C:E7:9C:98:4A:05:6E
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1B:00:0A
SOFTWARE NAME
FinFly-Web
VERSION MAJOR
4
NOT BEFORE
1331942400
NOT AFTER
1395100800
DEMO
0

| Activated
| 56
| 13
| 1
| 10
| 2013-10-21 10:32:12
| 2014-03-03 15:59:55
|-
| 770
| F6:C7:0C:E4:94:8E:A1:0C
| 00:1E:00:0A
| FinSpyV2
| 4
| 1325894400
| 2012-01-07 01:00:00
| 1426636800
| 2015-03-18 01:00:00
| 2014-03-03 16:59:11
| License.txt
| MACHINE UID
F6:C7:0C:E4:94:8E:A1:0C
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
9
TARGETS MAX NUMBER
25
NOT BEFORE
1325894400
NOT AFTER
1426636800
MOBILE NOT BEFORE
1331856000
MOBILE NOT AFTER
1426636800
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Activated
| 56
| 1
| 0
| 5
| 2014-03-03 16:59:11
| 2014-03-03 15:59:11
|-
| 771
| F6:C7:0C:E4:94:8E:A1:0C
| 00:1E:00:0A
| FinSpyV2
| 4
| 1331856000
| 2012-03-16 01:00:00
| 1426636800
| 2015-03-18 01:00:00
| 2014-03-03 16:59:25
| License.txt
| MACHINE UID
F6:C7:0C:E4:94:8E:A1:0C
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1E:00:0A
SOFTWARE NAME
FinSpyV2
AGENTS MAX NUMBER
9
TARGETS MAX NUMBER
25
NOT BEFORE
1331856000
NOT AFTER
1426636800
MOBILE NOT BEFORE
1331856000
MOBILE NOT AFTER
1426636800
MOBILE TARGETS MAX NUMBER
5
VERSION MAJOR
4
DEMO
0

| Activated
| 56
| 14
| 0
| 5
| 2014-03-03 16:59:25
| 2014-03-03 15:59:25
|-
| 772
| 1D:8C:E7:9C:98:4A:05:6E
| 00:1B:00:0A
| FinFly-Web
| 4
| 1331942400
| 2012-03-17 01:00:00
| 1426636800
| 2015-03-18 01:00:00
| 2014-03-03 16:59:40
| License.txt
| MACHINE UID
1D:8C:E7:9C:98:4A:05:6E
CUSTOMER UID
49378CEF
SOFTWARE UID
00:1B:00:0A
SOFTWARE NAME
FinFly-Web
VERSION MAJOR
4
NOT BEFORE
1331942400
NOT AFTER
1426636800
DEMO
0

| Activated
| 56
| 13
| 0
| 5
| 2014-03-03 16:59:40
| 2014-03-03 15:59:40
|}

===Support-Requests===
==== 1DFD693B ====
TrackingID: "1DFD693B"

Summary: "detection"

Description: "AVAST detects executed exe as infection\r\nSoftware version: Win7_64, AVAST2014 free version\r\n\r\ninfection usermode UAC bypass., empty troj. without modules"

ProductID: 1

TypeID: 1

FileName: "1DFD693B"

StatusNotification: 1

SupportComments: "This bug has been fixed with the release version 4.51."

StatusID: 4

CustomerID: 56

Language: "en"

CreationDate: "2014-01-31 15:28:44"

LastUpdated: "2014-04-23 08:12:03"

==== 1F16DF86 ====

TrackingID: "1F16DF86"

Summary: "Possibility to obtain data from target PC without target PC connection to Master"

Description: "In same cases we can obtain all recorded data from target PC with physical access to it . if target for some reason cannot connect to Master. Can be very nice if we could have tool for decrypting and viewing obtained data without sending it to the Master and / or possibility importing obtained data into Master.\r\n\r\n"

ProductID: 1

TypeID: 5

FileName: "1F16DF86"

StatusNotification: 0

SupportComments: "A corresponding email has been sent"

StatusID: 2

CustomerID: 56

Language: "en"

CreationDate: "2013-12-05 14:56:48"

LastUpdated: "2013-12-11 11:00:50"

==== 307A9B70 ====

TrackingID: "307A9B70"

Summary: "schedule to get file folder tree from target device and schedule files download"

Description: "possibility to define disk and folder maximum depth.\r\nGet file and folder list according to configuration.\r\n\r\nWe will get possibility to analyze disk/folder content
offline and prepare to download needed files when target will be online or we could schedule file download.\r\n"

ProductID: 1

TypeID: 5

FileName: "307A9B70"

StatusNotification: 0

SupportComments: "A Feature Request ticket has been opened for the development. As soon as we have more information, you will be informed."

StatusID: 2

CustomerID: 56

Language: "en"

CreationDate: "2014-02-12 10:32:46"

LastUpdated: "2014-04-23 07:47:35"

==== 6395DBC4 ====

TrackingID: "6395DBC4"

Summary: "predefined target configuration"

Description: "Possibility to save target configuration and load it for new targets.\r\nWe will load default configuration with few clicks and modify it if needed."

ProductID: 1

TypeID: 5

FileName: "6395DBC4"

StatusNotification: 0

SupportComments: "<pre>A Feature Request ticket has been opened for the development. As soon as we have more information, you will be informed.</pre>"

StatusID: 2

CustomerID: 56

Language: "en"

CreationDate: "2014-02-12 10:22:45"

LastUpdated: "2014-04-23 07:53:27"

==== 9824ABFA ====

TrackingID: "9824ABFA"

Summary: "Generated CD ISO Infection."

Description: "Generated ISO Infection will not boot on some PCs. HP Desktop DX5150 and DC5100. Successful boot on old Sony Vaio and old HP Laptop.\r\nWill continue testing if required."

ProductID: 1

TypeID: 2

FileName: "9824ABFA"

StatusNotification: 1

SupportComments: "Dear Customer, please be informed, that the problem has been fixed with version 4.20. Best regards, FinFisher Support"

StatusID: 4

CustomerID: 56

Language: "en"

CreationDate: "2012-01-12 15:33:34"

LastUpdated: "2012-10-12 11:02:04"

==== A4E952CF ====

TrackingID: "A4E952CF"

Summary: "additional configuration for screen module"

Description: "Could be very useful if will be possibility to define different configuration of screen module for different events. For example for browser we can define settings with more large interval between screenshots and with less quality, but for chats we can use less interval.\r\nSo with this we can decrease data amount on less useful information.\r\nNow we need to find good compromise between different applications, but some of them generate a lot of data.\r\n"

ProductID: 1

TypeID: 5

FileName: "A4E952CF"

StatusNotification: 1

SupportComments: "<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>An corresponding email has been sent.</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>"

StatusID: 2

CustomerID: 56

Language: "en"

CreationDate: "2014-03-11 14:38:10"

LastUpdated: "2014-04-17 07:19:54"

==== AC1BDA35 ====

TrackingID: "AC1BDA35"

Summary: "screen recording zip archiving have issue"

Description: "On server multiple zip files are created wich contains same image files.\r\nSo after some time when during export same information is exported multiple times and it takes much
space on HDDs.\r\nIf needed more information, i can prepare it.\r\n"

ProductID: 1

TypeID: 3

FileName: "AC1BDA35"

StatusNotification: 0

SupportComments: "This bug has been fixed with the release version 4.51."

StatusID: 4

CustomerID: 56

Language: "en"

CreationDate: "2013-11-21 12:48:22"

LastUpdated: "2014-04-23 09:04:13"

==== B16C7C62 ====

TrackingID: "B16C7C62"

Summary: "Jitsi support in voip module"

Description: "We need Jitsi voip app support in voip module.\r\nNow voip module is not recording calls made by Jitsi application.\r\nTested on Win7 64bit SP1."

ProductID: 1

TypeID: 5

FileName: "B16C7C62"

StatusNotification: 0

SupportComments: "An corresponding email has been sent."

StatusID: 2

CustomerID: 56

Language: "en"

CreationDate: "2013-12-18 13:03:14"

LastUpdated: "2014-01-10 14:10:52"

==== B23B2BA4 ====

TrackingID: "B23B2BA4"

Summary: "Forensic tools module- installed apps is not working"

Description: "tested on Windows 8 Pro 64bit\r\nForensic tool - installed applications does not return list of installed applications"

ProductID: 1

TypeID: 2

FileName: "B23B2BA4"

StatusNotification: 0

SupportComments: "This bug has been fixed with the release version 4.50."

StatusID: 4

CustomerID: 56

Language: "en"

CreationDate: "2013-11-21 12:17:38"

LastUpdated: "2014-04-23 09:06:58"

==== B8CB8B6E ====

TrackingID: "B8CB8B6E"

Summary: "add support for Virtualbox, VMWare or other sw to keylogger"

Description: "Now key-logger intercept keys only from host native OS. everything typed in virtual environment is not intercepted from host OS.\r\nCan be useful if could be possible to get
pressed keys also from virtual environment without need to infect virtual guest OS."

ProductID: 1

TypeID: 5

FileName: "B8CB8B6E"

StatusNotification: 1

SupportComments: "<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>\r\n<pre>An corresponding email has been sent.</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>\r\n</pre>"

StatusID: 2

CustomerID: 56

Language: "en"

CreationDate: "2014-03-11 14:25:43"

LastUpdated: "2014-04-17 07:19:38"

==== F1D4B2DC ====

TrackingID: "F1D4B2DC"

Summary: "after infection, browsers on target PC is crashing"

Description: "System: Win7_64 SP1, Kaspersky Internet security 2014\r\nafter executing trojan PC is infected and is sending heartbeats to the master, but\r\ninternet browsers on target PC- iexplorer, firefox is crashing and user cannot open browser.\r\nFF report error: 0xc0000005\r\nWithout Kaspersky, browsers work without crash."

ProductID: 1

TypeID: 1

FileName: "F1D4B2DC"

StatusNotification: 0

SupportComments: "This bug has been fixed with the release version 4.51."

StatusID: 4

CustomerID: 56

Language: "en"

CreationDate: "2014-01-31 15:34:28"

LastUpdated: "2014-04-23 08:06:07"

[[Kategorie:FinFisher]]

FinFisher/49378CEF - Versionsgeschichte

Anonymous: /* Support-Requests */